Rugby Vet Hospital Ltd ("we," "our," or "us") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you visit our website, book appointments, or use our veterinary services. It also outlines your rights under UK data protection laws, including the General Data Protection Regulation (GDPR).
Information We Collect
We may process the following types of data:
- Contact Details: Your name, address, email, and phone number.
- Pet Information: Your pet's name, breed, age, and medical history.
- Payment Details: Transaction records and billing information.
- Website Analytics: IP address, browser type, and pages visited.
- Communications: Emails, contact form submissions, app/text/whatsapp messaging or call logs.
AI scribe and CCTV
We use AI scribe in our consultations, this is a feature of our practice management software. It enables us to capture all content and queries that are discussed. This can be used to refer back to details from the consultation, to help with patient care, and management of your account. Before using an AI Scribe, your clinician will ask for authorisation to use this helpful feature. You have the right to decline its use at any time.
CCTV: there is CCTV in the practice and car park to ensure safety for staff, clients and patients.
How We Use Your Information
Your data allows us to:
- Provide veterinary care and treatment for your pets.
- Process payments and manage invoices.
- Schedule appointments and send health reminders.
- Enhance our website and services.
- Meet legal and regulatory obligations.
Sharing Your Data
We may share your information with:
- Specialist Veterinarians: If your pet requires additional care.
- Service Providers: Including payment processors, IT support, and marketing agencies.
- Lupa Pets (practice management software): To facilitate appointment bookings, treatment requests and communications via the practice system and App. This includes:
- Client name
- Contact details (address, phone, email)
- Pet details including name, type, age, breed, weight, and clinical notes and details.
- Legal Authorities: When required by law.
All third parties must adhere to GDPR compliance standards.
Data Retention
We retain your data only for as long as necessary, whether for operational needs, legal requirements, or medical record-keeping.
Your Data Protection Rights
Under GDPR, you have the right to:
- Access the personal data we hold about you.
- Correct any inaccuracies in your information.
- Request deletion of data that is no longer needed.
- Restrict or object to certain uses of your data.
- Receive a portable copy of your data.
To exercise these rights, please contact us at info@rugbyvethospital.co.uk
Data Security
We implement strong security measures to protect your personal information. However, please note that no digital system can be completely immune to risks, and we cannot guarantee absolute security.
Cookies
Our website may use cookies to improve functionality. You can manage preferences through your browser settings. For more details, see our Cookie Policy.
Updates to This Policy
We may occasionally update this policy. Any changes will be posted on our website.
Contact Us
For any questions about this Privacy Policy or your data, please contact:
Email: info@rugbyvethospital.co.uk
Address: Rugby Vet Hospital Ltd, The Locks, Hillmorton, Rugby CV21 4PP
Thank you for trusting Rugby Vet Hospital with your pet's care.